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MyChart ® Epic Systems Corporation

TERMS AND CONDITIONS OF USE

This web site (“Site”) and related services are provided by UF Health* to its patients subject to compliance with the terms and conditions set forth below. Please read the following information carefully.


  1. Privacy

  2. Your privacy is of the utmost importance to us. UF Health will use your confidential medical information in order to provide you health care services. UF Health will, at all times, maintain your confidential medical information in strict confidence and will not disclose any information regarding you to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review the UF Health Joint Notice of Privacy Practices for a thorough description of how we gather, use and protect your confidential medical information. All messages sent and received within MyUFHealth that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records.


  3. MyUFHealth Features


  1. Electronic Messaging

  2. MyUFHealth should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 2 business days. Therefore, for all urgent medical matters, please contact your physician’s office by phone, go to an emergency room, or dial 911.If your provider is out of the office or unavailable, messages sent via MyUFHealth may be routed to other authorized caregivers within UF Health in order to facilitate a timely response to your request.


  3. Secure Communications

  4. All communications between you and UF Health using MyUFHealth occur over a secure connection. You will receive Internet e-mail messages notifying you that new information is available in your MyUFHealth account. These e-mail messages, however, will not contain any confidential medical information. All of the confidential medical information available to you in MyUFHealth is protected and securely maintained by UF Health.


  5. Access Code

  6. When you initially enroll in MyUFHealth, you will be provided with an access code. The access code you receive will give you the opportunity to create a personal login name (called “MyUFHealth ID”) and a password. Once this access code has been used it will no longer be valid. It is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your confidential medical information. That person will also be able to read your messages and send new messages as if they were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that your security has been compromised. You may change your password at any time.

  7. Appointments

  8. It is very important that you let us know as far in advance as possible when you need to cancel your appointment. This allows us to offer that appointment slot to another patient. If you do not cancel your appointment and you fail to keep it you are considered a no show. Excessive no shows may result in your being discharged from your provider’s office. In addition, directly scheduling appointments in MyUFHealth that are not needed or are frequently canceled, may result in the termination of your MyUFHealth account.


  1. Information Does Not Constitute Medical Advice

  2. UF Health assumes no responsibility for how you use the information you obtain from this Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you.

    You may be accessing your own medical information via the MyUFHealth application and may wish to communicate with one of your health care providers about that or related information. If you have an emergency, or think you need to speak to someone urgently, please do not use the email communication options provided to you by MyUFHealth. Neither MyUFHealth nor any other application available through this Site is a substitute for appropriate and timely contact with your physician. This Site is not a substitute for consultation with your physician. You should never change or stop any course of treatment prescribed by your physician without first consulting him or her.


  3. Termination of Access

  4. UF Health may restrict or terminate access to MyUFHealth at any time. If access is restricted for planned maintenance of the MyUFHealth system, every effort will be made to communicate downtime to all users in advance. However, there may be reasons to restrict access to MyUFHealth without advance notice. If your use of MyUFHealth violates these Terms and Conditions or is inappropriate as judged in the sole discretion of UF Health, we reserve the right to permanently terminate your access to MyUFHealth.


  5. Restrictions on Use and Ownership

  6. All pages within this Site and any material made available for download are the property of UF Health and/or its subsidiaries and affiliates. The content on the Site is provided for UF Health and its patients only. The words “University of Florida,” “UF,” “UF Physicians,” “UF Health,” and its associated corporate logo are the trademarks and service marks of University of Florida Board of Trustees. All other trademarks, service marks, and logos used in this Site, including but not limited to MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of UF Health or the third party that may own the trademark, service mark, or logo.


  7. Accuracy and Integrity of Information

  8. Although UF Health attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform UF Health so that it can be corrected. Information contained on the Site may be changed or updated without notice.


  9. Links to Other Sites

  10. UF Health makes no representations whatsoever about any other web site that you may access through this Site or any entity that may post its advertisements on this Site. When you access a non-UF Health site, please be advised that it is independent from UF Health, and that UF Health has no control over the content on that web site. UF Health has not verified and does not endorse or accept any responsibility for the content or use of any other linked site. If you decide to access any third party sites linked to this Site, you do so entirely at your own risk.

    You may choose to use other services provided by third parties in conjunction with your use of MyUFHealth, subject to the approval of UF Health. Any links to such services are provided for your convenience only. Neither Epic, UF Health, nor MyUFHealth have control over the contents of these services, and neither Epic nor UF Health accept any responsibility for them or for any loss or damage that may arise from your use of them. You may request MyUFHealth to share your information with a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyUFHealth, you do so entirely at your own risk and subject to the terms and conditions of use for such services. Using the MyUFHealth Website you can revoke access you may have previously approved for third parties.


  11. Disclaimer of Warranties

  12. MYUFHEALTH AND ANY INFORMATION CONTAINED THEREIN OR PROVIDED THROUGH MYUFHEALTH ARE PROVIDED ON AN “AS IS” BASIS. UF HEALTH WILL REGARD ALL ACCESS TO AND USE OF MYUFHEALTH AS VOLUNTARY AND AT YOUR SOLE RISK.

    TO THE FULLEST EXTENT ALLOWED BY LAW, UF HEALTH AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UF HEALTH MAKES NO WARRANTY THAT (i) MYUFHEALTH WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, AND (ii) THE QUALITY OF ANY CONTENT, SERVICES, PRODUCTS, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH MYUFHEALTH WILL MEET YOUR EXPECTATIONS.


  13. Limitation of Liability

  14. YOU EXPRESSLY UNDERSTAND AND AGREE THAT UF HEALTH WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT ARISE FROM YOUR USE OR INABILITY TO USE MYUFHEALTH INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR INJURY, ILLNESS, DISABILITY, LOSS OF USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF UF HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).

    THE SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH MYUFHEALTH WILL BE TO STOP USING IT.


  15. Modification of MyUFHealth

  16. UF Health reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, MyUFHealth (or any part thereof). You agree that UF Health shall not be liable to you or to any third party for any modification, suspension, or discontinuance of MyUFHealth. MyUFHealth may specify from time to time the version(s) of related products required in order to use MyUFHealth (e.g. supported browsers).


  17. Choice of Law

  18. You agree that with respect to any suit, action or proceeding arising out of or in connection with any dispute with us related to MyUFHealth, (i) you will submit to the state or federal courts of the State of Florida, and (ii) you irrevocably waive any objection that you may have at any time to the laying of venue of any suit, action or proceeding arising out of or relating hereto brought in any such court; irrevocably waive any claim that any such suit, action or proceeding brought in any such court has been brought in an inconvenient forum; and irrevocably waive the right to object, with respect to any such claim, suit, action or proceeding brought in any such court, that such court does not have jurisdiction over you.

    You agree that these Terms of Use, as well as any suit, action or proceeding arising out of or in connection with any dispute with us related to MyUFHealth shall be governed by and construed in accordance with the laws of the State of Florida in all matters, including, without limitation, its validity, construction, interpretation and performance, without regard to provisions regarding conflicts of law.


  19. Amendment

  20. UF Health may modify and amend these Terms of Use at any time. Any modifications made will be effective immediately upon posting on MyUFHealth. You agree to review the Terms of Use posted on MyUFHealth each time you access it so that you are aware of any modifications made to the Terms of Use. If you disagree with any modifications, you must cease all access to and use of MyUFHealth. Your continued access to and use of MyUFHealth will be deemed your acceptance of the modified Terms of Use.


    *For purposes of this agreement, UF Health describes a collaboration of the University of Florida Board of Trustees for the benefit of the University of Florida College of Medicine, Shands Jacksonville Medical Center, Inc., Shands Teaching Hospital and Clinics, Inc., and Shands Recovery, LLC. Collectively, these entities are referred to as UF Health in this form.